Yesterday you all listened and commiserated with me as I complained about my “one-hour-old-dishwasher” mechanically failing and pouring copious amounts of water onto my floor, flooding the kitchen.
Having already been two weeks without a dishwasher and now having to wait another week for a new one (as I refused to keep the dishwasher that failed its first cycle), needless to say it was a buzz kill.
I had purchased my dishwasher from a local appliance store. However, before doing so I did call around to the big retailers like Sears and Best Buy for their prices as well. I believe buying local is beneficial to everyone except if prices are not “in line” with other stores, then it’s just price gouging.
All the retailers had fairly close prices and interestingly Sears was the most expensive. I chose to buy close-to-home even though it wasn’t the cheapest. I felt confidant if I had a problem or needed a repair I would most likely get better service from a family-owned business.
Yesterday afternoon, while in the midst of a sticky cooking project with my son (with lots of dirty dishes), the appliance store I had purchased the dishwasher from called. They said they had made a trip to another distributor they normally don’t use in order to get me a new dishwasher. They could be here within the hour to install it.
I was ecstatic to say the least. I had already relegated myself to one more week of dish-pan-hands.
The point is, this level of customer service would have probably never happened had I chosen to buy from the big guys, much further away.
The benefits of buying local and family-owned served me well yesterday. I will continue the practice.
And my new dishwasher? It’s fabulous.