On our way out of town today for a much needed reprieve from the hot weather and just life in general, we decided to grab a quick bite to eat.
We were heading through a small town that has only one fast food restaurant. Of course it was McDonald’s.
We have been to this McDonald’s many times before. It is one of the few places on the way to our destination that is a good stopping point.
I have to say though, this particular Mickey D’s has always had issues. I think poor management is the key here.
So it is really our fault we stopped there today. We knew the risks. However, with two starving kids and not many available food choices, it had to work.
We decided to use the drive thru window because of a late start this morning. We also felt we might get better service from this problem prone fast food franchise by not going inside.
I was driving this leg of the trip so I pulled to the order box and requested our usual favorites which included four vanilla milkshakes.
Everything seemed to be going well, even the drive thru line was short.
I paid and out came the burgers, fries and shakes.
As the drive thru attendant closed the window, I realized we had no straws and gestured to him there was a problem.
Me: Could we have some straws please?
Robot worker: We’re out.
Me: You are out of straws? Are you kidding?
Robot worker: We’ll be getting some in on Tuesday.
Me: Am I supposed to wait until Tuesday to drink these?
Robot worker: (Just stares at me)
Me: Look, we were planning on eating in the car and two little kids with burgers, fries and shakes is like a recipe for disaster. I don’t want the shakes then.
Robot worker: We don’t take food back if there is nothing wrong with it.
Me: (louder, annoyed voice) Okay, so why did you let me order these milkshakes knowing full well you had no straws. Why didn’t you inform me of the problem? I mean seriously this is about the worst customer service I’ve seen.
Robot worker: (Says nothing, hands me four sporks)
Me: You want us to eat these with sporks?
Robot worker: Yeah, I’m not supposed to give you these but you’re making such a big deal about it and being really negative.
Me: (burning rubber, making certain, choice hand-gestures)
UGH! I can’t even tell you how annoyed I was. Shame on us for trying to plan ahead and make up some time by, gawd-forbid, eating in the car but NO STRAWS until Tuesday? What? McDonalds without straws for two days?
Are they kidding. Something went terribly wrong here.
Is McDonald’s so corporate and their franchises so tied to corporate law and purchasing that when a blip in the harmony occurs, it can’t be fixed? At all?
I imagine buying straws from a supermarket and using them until Tuesday is probably a major McDonald’s contract no-no. But geez when does annoying and not meeting your customer’s basic expectations become less important than maintaining an image.
What about borrowing straws from another store until Tuesday? Think out of the box, solve the problem!
Anyway, for me this was a huge failure on McDonald’s part but whatever, I’m over it because…
Here’s the view from my window tonight….ahhhh…so much better.
And here’s where the Wild Boar and I sat to take in the view.
And not far from the hotel was this sign. I can’t seem to find the meaning in the DMV handbook.